Policies and Guidelines

Membership Rights and Responsibilities 

The Kettle Moraine YMCA does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, veteran status, sexual orientation, mental or physical disability, or any other basis prohibited by a statute. The Y has the authority to deny or revoke membership and/or program privileges if the member/participant abuses or misuses any Y owned or operated equipment or facilities; engages in conduct, which is abusive, illegal, and disruptive, or poses a threat to the safety of others; engages in activities contrary to the mission and purpose of the Y. 

Sex Offender Policy 

In the interest of maintaining a safe environment for members, guests, and employees, the Kettle Moraine YMCA conduct regular sex offender screenings on all members, participants, and guests. If a sex offender match occurs, the Y reserves the right to cancel membership, end program participation, and remove visitation access. Any individual listed on any state or national sexual offender registry shall be denied access to the Kettle Moraine YMCA facilities, grounds, and program venues. The YMCA will suspend membership and activity privileges and deny access to the Kettle Moraine YMCA facilities, grounds and program venues of any person accused of sexual assault of a minor, abuse of a minor, or any crimes against a minor until allegations are cleared.    

 Membership Payment 

All memberships must be set up as a monthly bank draft or an annual payment. Bank drafts must be set through savings or checking accounts or credit cards.  

Canceling Your Membership  

We will be sorry to see you leave, but if it becomes necessary to cancel your membership, you must provide a 5-day notice in advance of your bank or credit card draft date.  

You can do this by stopping by our Welcome Desk at any of our three locations or by sending an email to [email protected] 

Annual memberships which are prepaid will terminate at the end of their term.  No cancelation notice is required.  

Membership Credit Vouchers/Refunds  

• Membership dues are non-refundable. It is the responsibility of the member to monitor their account activity and contact the Membership office immediately with questions concerning their account.    
• Annual Membership dues which are prepaid are non-refundable.  
• If you were incorrectly charged due to the YMCA’s failure to cancel or put the membership on hold, a full refund will be given as long as the refund is accompanied by proper documentation (i.e. hold form, cancel form, email, etc).  
• Credit Vouchers do not expire. 

• During unexpected or expected maintenance closures of equipment and or amenities, the YMCA will not issue credits or refunds toward membership dues.  If programs are canceled due to maintenance or equipment failures, the program participant may receive a pro-rated reimbursement for that class date.

Gift Cards

• Gift cards are valid for one year after purchase.

Check-In Procedure 

Your safety is our number one concern! While you and your family are here using our facility, we want you to feel safe. For that reason, we require everyone, each time they visit the Y, to either scan their membership card, download our mobile app and scan your device, show a community participant pass, or check in with a photo ID. The Kettle Moraine YMCA compares its membership database to the National Registry of Convicted Sex Offenders daily. It is our policy to terminate the membership or deny access to anyone registered as a sex offender.  

Towel Service 

Towel service is exclusively for members. Community participants are asked to bring their own towels. 

Members: 

Your membership card is your key to the Kettle Moraine YMCA! Present your card every time you enter the building. All members, ages 10 and older, receive a membership card when they join. If you haven’t received your photo card yet, please stop at the Welcome desk to have your picture taken. If a member forgets his/her card, the member must verify membership with a photo ID. Lost or stolen cards must be reported and replaced at a $5 fee. Please let our staff know if you need a replacement card. Personal belongings may not be given as a substitute for your membership card. 

Community Participants in Programs: 

Program participants must register at the Welcome Desk prior to attending the first class of the session. The participant will receive a Community Participant Pass valid for the length of the class. The participant will need to bring that pass for each class to be admitted into the building. Photo ID is required for those 18 years and older accompanying the participant to class. 

Day Pass Users: 

Guests 18 years and older must present a photo ID card each and every time they purchase a day pass. Day passes can only be purchased at the membership desk.  Day Pass Users are not permitted to participate in Adult Noon Hoops at our West Washington Branch. Prices for day passes:  Youth $10, Adult $15, Senior $12, Household $20

Nationwide Membership 

Nationwide members are welcome at the Kettle Moraine YMCA. Please bring your Y membership card or a photo ID. Nationwide members are not permitted participate in Adult Noon Hoops at our West Washington Branch and Group Fitness Classes at our Cedarburg offsite.

Photo ID 

Guests over the age of 18 are required to present a photo ID, membership card with photo or community participant pass each time they enter the facility. For your safety, the Y denies membership, access to the facility, or participation to registered sex offenders. 

Dress Code Policy 

Please promote our core values of caring, honesty, respect, and responsibility when engaging with members. Preserve personal space and refrain from wearing clothing with offensive language or controversial slogans. We want all of our members, program participants, and guests to feel safe and comfortable while in our facility.

The Kettle Moraine YMCA dress code supports equitable facility access and is written in a manner that does not reinforce stereotypes. To ensure effective and equitable enforcement of this dress code, YMCA staff shall enforce the dress code consistently and in a manner that does not reinforce or increase marginalization or oppression of any group based on race, sex, gender identity, gender expression, sexual orientation, ethnicity, religion, cultural observance, household income, or body type/size.

• Members, program participants, and guests should be able to dress comfortably and be in the facility without fear of or actual unnecessary discipline or body shaming.
• Clothing must be activity appropriate. For instance, swimwear must be worn in the pool, closed-toe athletic shoes with non-marking soles must be worn in the gym and in the Wellness Center, chests and backs must be covered.
• All members and staff should understand that they are responsible for managing their own personal “distractions” without regulating individual members’ clothing/self-expression.

This dress code is designed to accomplish several goals:

• Maintain a safe environment.
• Allow members to wear clothing of their choice that is comfortable.
• Prevent members from wearing clothing or accessories with offensive images or language, including profanity, hate speech, and pornography.
• Prevent members from wearing clothing or accessories that denote, suggest, display or reference alcohol, drugs or related paraphernalia or other illegal conduct or activities.

Aquatics Dress Code

To keep swimmers safe and our pools healthy, appropriate modest swim attire is required. Examples of appropriate attire include bikini, two-piece suits, one-piece suits, racing jammers and reusable or disposable swim diapers. Swim Diapers must be covered by a swimsuit or swim trunks.

• String bikinis, jeans, underwear, high cut swimsuits exposing buttocks are not permitted.

Members and guests are encouraged to be responsible for their personal comfort and safety by requesting that the offensive behavior be stopped from any person whose behavior is in violation of the Code of Conduct listed above. If a member feels uncomfortable confronting the person directly, they should report it immediately to a Y staff person. Our staff are here to help make the Y the best part of your day.  

The YMCA will deny or revoke membership to registered sex offenders.  The YMCA will suspend membership and activity privileges of any person accused of sexual abuse of a minor until allegations are cleared.   Please promote our core values of caring, honesty, respect, and responsibility when engaging with

members. Preserve personal space and refrain from wearing clothing with offensive language or controversial slogans. We want all of our members, program participants, and guests to feel safe and comfortable while in our facility. The Kettle Moraine YMCA dress code supports equitable facility access and is written in a manner that does not reinforce stereotypes. To ensure effective and equitable enforcement of this dress code, YMCA staff shall enforce the dress code consistently and in a manner that does not reinforce or increase marginalization or oppression of any group based on race, sex, gender identity, gender expression, sexual orientation, ethnicity, religion, cultural observance, household income, or body type/size. •Members, program participants, and guests should be able to dress comfortably and be in the facility without fear of or actual unnecessary discipline or body shaming. •Clothing must be activity appropriate. For instance, swimwear must be worn in the pool, closed–toe athletic shoes with non–marking soles must be worn in the gym and in the Wellness Center, chests and backs must be covered. •All members and staff should understand that they are responsible for managing their own personal “distractions” without regulating individual members’ clothing/self–expression.This dress code is designed to accomplish several goals:•Maintain a safe environment.•Allow members to wear clothing of their choice that is comfortable. •Prevent members from wearing clothing or accessories with offensive images or language, including profanity, hate speech, and pornography. •Prevent members from wearing clothing or accessories that denote, suggest, display or reference alcohol, drugs or related paraphernalia or other illegal conduct or activities.AQ Dress Code To keep swimmers safe and our pools healthy, appropriate modest swim attire is required. Examples of appropriate attire include bikini, two–piece suits, one–piece suits, racing jammers and reusable or disposable swim diapers. Swim Diapers must be covered by a swimsuit or swim trunks. •String bikinis, jeans, underwear, high cut swimsuits exposing buttocks are not permitted.

Program Registration 

As a Y member, you’ll have priority when it comes to programs that require registration. Registration is easy online 

at https://kettle.recliquecore.com/programs/ or in person at our Welcome Desk.  

Program Payment 

Some classes offered at the Y are included with your membership; however, some classes have additional fees that must be paid in full at the time of registration. Payment can be made by cash, check, Visa, MasterCard, or Discover. 

Member Rate (M) 

To receive the reduced member program rate, the individual being registered must be a Y member, and the membership must remain active during the program you are enrolling in. If the membership lapses during the class, the difference between the member and community participant rate must be paid. 

Community Participant Rate (CP) 

When a membership is purchased within the first two weeks of the class that you are currently registered as a community participant, the difference between the community participant and member rate will be refunded in the form of a credit voucher or applied to your membership.  

Nationwide Members 

Nationwide Members will receive 50% off the Community Participant rate and can register when community participant registration opens.  To receive 50% off discount nationwide, members must register in person or over the phone.  

Canceled Programs & Classes/Credit Vouchers/Refunds 

• Programs/classes that land on holidays will be prorated at the time of payment.  
• Programs/classes that are canceled for inclement weather are not refundable and do not qualify for a credit voucher. 
• Programs/classes lacking sufficient enrollment may be canceled. If this happens, you may transfer to another program, receive a credit voucher or receive a refund. 
• The Y reserves the right to change program/class times or locations should a situation arise.
• Program/class participants will be notified of the change, and a credit voucher or a refund will be issued if the participant is unable to attend the new program time. 
• If you need to withdraw from a program before it begins, we will be happy to issue a credit voucher; refunds are not given. 
• Late registrations are accepted for most classes, up to 2 weeks into a session; however, class fees will not be prorated. 
• Credit Vouchers are an electronic deposit of the credit amount into the member/participant’s YMCA account. It can be redeemed toward any program the Kettle Moraine YMCA offers.  Credit vouchers can not be used online.  They can be used in person at any branch or over the phone. 
• Credit vouchers do not expire.

Gift Cards

• Gift cards are valid for one year after purchase.

Electronic Devices 

Any use of Electronic Devices including, but not limited to phone calls, texting, taking photos or videos, or internet use is prohibited while in all locker rooms and restrooms. 

When using an electronic device in our facility and program areas, the below expectations must be met: 

• Pictures/Videos should only be of those in your party. 
• Do not take pictures or videos of members or program participants. 
• If the staff feel this is being abused, you may be asked to stop and delete any pictures or videos.  

Photos and Videos 

From time to time, pictures and videos may be taken of participants to use for promotional purposes. These pictures will be used in publications, on our website, and on social media platforms. If you do not wish to have your photo taken, please notify the photographer or class instructor. The Y is not responsible for photos and videos that were taken by non YMCA employees. 

Member Code of Conduct 

We are committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, we ask individuals to act appropriately at all times when they are in our facility or participating in our programs. Our Code of Conduct reflects our core values of caring, honesty, respect, and responsibility.  

Specifically, members and guests are NOT to engage in the following activity including:  

• Angry or vulgar language including swearing, name-calling, or shouting.  
• Intentional physical contact with another person in an angry, threatening, or sexual manner.  
• Any demonstration of sexual activity.  
• Harassment, intimidation, abuse or bullying by words or gestures, body language, or any other menacing behavior.  
• Inappropriate attire. YMCA dress code is enforced by Y staff.  
• Theft or behavior that results in the destruction of property.  
• Carrying, or concealing weapons or devices or objects that may be used as weapons.  
• Using or possessing illegal substances, alcohol, or tobacco on Y property, Y vehicles, or at Y sponsored programs.  
• Chronic disregard for Y policies.  
• Any conduct that is inappropriate, threatening, or offensive in nature.  
• The use of cell phones with cameras and all other camera or video recording devices are PROHIBITED in all bathrooms, locker rooms, and changing areas.  

Dress Code Policy 

Please promote our core values of caring, honesty, respect, and responsibility when engaging with members. Preserve personal space and refrain from wearing clothing with offensive language or controversial slogans. We want all of our members, program participants, and guests to feel safe and comfortable while in our facility.

The Kettle Moraine YMCA dress code supports equitable facility access and is written in a manner that does not reinforce stereotypes. To ensure effective and equitable enforcement of this dress code, YMCA staff shall enforce the dress code consistently and in a manner that does not reinforce or increase marginalization or oppression of any group based on race, sex, gender identity, gender expression, sexual orientation, ethnicity, religion, cultural observance, household income, or body type/size.

• Members, program participants, and guests should be able to dress comfortably and be in the facility without fear of or actual unnecessary discipline or body shaming.
• Clothing must be activity appropriate. For instance, swimwear must be worn in the pool, closed-toe athletic shoes with non-marking soles must be worn in the gym and in the Wellness Center, chests and backs must be covered.
• All members and staff should understand that they are responsible for managing their own personal “distractions” without regulating individual members’ clothing/self-expression.

This dress code is designed to accomplish several goals:

• Maintain a safe environment.
• Allow members to wear clothing of their choice that is comfortable.
• Prevent members from wearing clothing or accessories with offensive images or language, including profanity, hate speech, and pornography.
• Prevent members from wearing clothing or accessories that denote, suggest, display or reference alcohol, drugs or related paraphernalia or other illegal conduct or activities.

Aquatics Dress Code

To keep swimmers safe and our pools healthy, appropriate modest swim attire is required. Examples of appropriate attire include bikini, two-piece suits, one-piece suits, racing jammers and reusable or disposable swim diapers. Swim Diapers must be covered by a swimsuit or swim trunks.

• String bikinis, jeans, underwear, high cut swimsuits exposing buttocks are not permitted.

Members and guests are encouraged to be responsible for their personal comfort and safety by requesting that the offensive behavior be stopped from any person whose behavior is in violation of the Code of Conduct listed above. If a member feels uncomfortable confronting the person directly, they should report it immediately to a Y staff person. Our staff are here to help make the Y the best part of your day.  

The YMCA will deny or revoke membership to registered sex offenders.  The YMCA will suspend membership and activity privileges of any person accused of sexual abuse of a minor until allegations are cleared.

Tobacco, Alcohol and Drug Policy 

For the optimal health of all members, participants, volunteers, and staff of the Kettle Moraine YMCA, our grounds, facilities, and off-site program areas are tobacco, alcohol, and drug-free environments. Any types of drugs, tobacco, alcohol, or controlled substances are prohibited. This includes, but is not limited to, cigarettes, electronic cigarettes, cigars, pipes, water pipes, vapes, chewing tobacco, and snuff, as well as any drugs (except those properly prescribed by a physician and used in accordance with the physician’s instructions). 

Individuals under the influence of alcohol or drugs are prohibited from the grounds of the Kettle Moraine YMCA, facilities, and offsite program areas. 

Accident, Injury, or Incident 

We do our best to keep you safe, but if an accident, injury or unusual incident does occur, please report it to the Welcome Desk immediately. The Y recommends all members and participants consult a physician prior to starting an exercise program. 

West Washington & Feith Family Branches 

Youth ages 10 and up are allowed in the facility without a supervising individual.    

Youth ages 8-9 must have a supervising individual (16+) in the building at all times but do not require direct supervision. 

Youth ages 7 and under must have a supervising individual (16+) with them at all times who is actively supervising the child(ren). 

River Shores YMCA 

Ages 18 and up 

Youth ages 10 and up are allowed in the pool without a supervising individual. 

Youth ages 8-9 must be accompanied by a supervising individual (16+) on the pool deck and actively supervising the child(ren). 

Youth ages 7 and under must have a supervising individual (16+) in the water at all times actively supervising the child(ren).*   

*If the child(ren) can pass a swim test, the supervising individual does not need to be in the water but must be on the pool deck actively supervising the child(ren). 

Lifeguards reserve the right to require any individual to pass a swim test to use the deep end of the large pool. 

The YMCA encourages the use of lifejackets for all children, regardless of age, who can not pass a swim test.  The YMCA provides lifejackets.  

Lap Swim 

Ages 13 and up 

Whirlpool 

Ages 18 and up 

The YMCA is an inclusive organization open to all. We welcome all people regardless of ability, age, background, ethnicity/race, faith, gender, or gender identity. The Y believes in a diverse world; we are stronger when we are inclusive, and when our doors are open to all.  

Children’s safety and emotional well-being is our number one priority at our YMCA. The Kettle Moraine YMCA is a licensed childcare facility through the State of WI and follows licensing guidelines.  Additionally, our YMCA works with Praesidium and follows the highest industry standards for child abuse prevention.  Lastly, the YMCA requires a picture ID for all individuals that use YMCA services inside our facilities, and all individuals are screened through a national sex offender registry daily. 

With the lack of private changing areas and showers in our Men & Boys’ or Women & Girls’ locker rooms, we can be challenged to ensure everyone feels comfortable in an open environment.  Many of our showers have private stall showers, and at no time are two individuals allowed to shower in the same stall.  We also have dry-changing areas in all locker rooms within private stalls. 

In keeping with our commitment to diversity and inclusion, transgender, gender nonconforming individuals or anyone not identifying with their biological sex can use our Universal Locker Rooms to provide private, safe, secure changing and showering facilities for all.   

Thank you for following these guidelines to demonstrate YMCA core values and demonstrating dignity and respect in your actions. 

For purposes for this policy, the terms, male and female, women, men, boy, and girl, mean biological sex/sex assigned at birth.

WOMEN/GIRLS’ LOCKER ROOM (Feith Family & West Washington Branches)  

Women/Girls’ Locker Room is for biological females of all ages.  

• Girls under age 8 must be accompanied by a supervising female who is 16 or older.   
• Boys under the age of 4 can use the Women/Girls’ Locker Room with a supervising female who is 16 or older.  
• Boys between the ages of 4 and 7 must use the Universal Locker Room when with a supervising female who is 16 or older.  

MEN/BOYS’ LOCKER ROOM (Feith Family & West Washington Branches)  

Men/Boys’ Locker Room is for biological males of all ages.  

• Boys under age 8 must be accompanied by a supervising male who is 16 or older.  
• Girls under the age of 4 can use the Men/Boys’ Locker Room with a supervising male who is 16 or older.  
• Girls between the ages of 4 and 7 must use the Universal Locker Room when with a supervising male who is 16 or older.  

ADULT WOMEN’S LOCKER ROOM (River Shores & West Washington Branches)  

Adult Women’s Locker Room is for biological females ages 18 and older.  

ADULT MEN’S LOCKER ROOM (River Shores & West Washington Branches)  

Adult Men’s Locker Room is for biological males ages 18 and older.  

UNIVERSAL LOCKER ROOM 

The Universal Locker Room is for all ages, genders, and abilities. The Universal Locker Room provides private, safe, and secure changing and showering facilities for all. 

• Girls and boys between the ages of 4 and 7 must use the Universal Locker Room when with a supervising individual 16 or older. 
• Girls and Boys under 8 must be accompanied by a supervising individual 16 or older.  

To help the flow of traffic and prevent congestions in this locker room, we remind you that: 

• Girls under the age of 4 may use the Men/Boys’ Locker Room with a supervising male individual who is 16 or older, and boys under the age of 4 may use the Women/Girls’ Locker Room with a supervising female individual who is 16 or older. 
•  Girls with a female supervising individual who is 16 or older should use the Women/Girls’ Locker Room; boys with a male supervising individual who is 16 or older should use the Men/Boys’ Locker Room.

Unisex restroom is for all genders and ages. 

Electronic Devices 

Any use of Electronic Devices including, but not limited to phone calls, texting, taking photos or videos, or internet use is prohibited while in all locker rooms and restrooms.

Ages 13 and up 

Ages 13 and up  

Youth ages 10-12 are permitted with a supervising individual (16+) and must exercise directly adjacent to the supervising individual (16+) at all times. 

Ages 18 and up 

Weather Related Closure Policy 

In the event of inclement weather, the Y will make every effort to continue services at our branches and throughout our programs. However, in certain conditions when safety becomes a concern, branch closures and program cancellations may be necessitated. Information regarding cancellations will be publicized through our website, Facebook page, and local news channels. 

West Washington & River Shores Branches Weather Related Closing Policy » 

Feith Family Ozaukee Branch Weather Related Closing Policy » 

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